Privacy notice

How Green Essence looks after your personal information, in line with the Protection of Personal Information Act (POPIA).

✎ Template notice. Please review it and, if possible, have it checked before going live. Last updated: November 2026.

Who we are

Green Essence is a South African herbal hair-care business owned by Caroline Mogotsi, who is also our Information Officer. You can contact us at greenessenceorganics@gmail.com or on WhatsApp at 072 184 8982.

What we collect

When you place an order we collect your name, phone number, email address, delivery address or PAXI point, the products you ordered, your payment method and any notes you add. When you leave a review, we collect the details described under "Reviews" below.

Why we collect it

  • To process, deliver and follow up on your order
  • To contact you about your order or payment
  • To keep the records required for tax and accounting

We never sell your information.

Reviews

If you leave a review, we collect the name you choose to show, your rating, your review and your email address. Only your chosen name, rating, product and review are shown on the website, and only after we have read it. Your email address is never shown. We may hide or remove reviews at any time. To have your review removed, contact us.

Specials and new products (direct marketing)

We only email you about specials and new products if you tick the box saying you'd like this. You can stop these emails at any time by replying "STOP" or contacting us, and we will mark you as unsubscribed straight away.

Who we share it with

  • FormSubmit (formsubmit.co), the service that emails your order form to us
  • Google (Google Sheets), where we store reviews and our list of customers who asked for specials
  • Delivery partners (PAXI / PEP or The Courier Guy), only the details needed to deliver your parcel
  • Our bank, which receives the payment reference when you pay by EFT

Some of these services may store information outside South Africa. We only use providers that protect personal information.

How long we keep it

We keep order records for as long as the law requires for tax and accounting purposes (usually 5 years), and then delete them.

Your cart

Your shopping cart and your last order summary are saved only in your own browser (local storage) so they aren't lost if you refresh the page. We cannot see this data. You can clear it at any time by clearing your browser data.

Your rights

Under POPIA you may ask to see the personal information we hold about you, ask us to correct or delete it, or object to how it is used. Contact us using the details above. If you are unhappy with our response, you may complain to the Information Regulator of South Africa (inforegulator.org.za).